March 2016
Intermediate to advanced
492 pages
16h 38m
English
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Chapter 18
The Future of Utility Customers and the Utility Customer of the Future
Robert Smith*
Abstract
Focusing on residential customers, the chapter examines how the electricity utility industry’s model as a monopoly provider of a “universal” essential public good is being challenged by changing customer options, including self-generation, energy efficiency, “enabled” appliances, local energy storage, and electric vehicles. Against a background of falling peak demand and energy usage, the chapter explores the electricity grid’s place in the hierarchy of ...
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