Chapter 3 Pathway 1

Industrialize

We now begin the first of four chapters that discuss the journey for each of the four pathways. This chapter covers pathway 1—industrialization. This pathway is about building digital operational strength first and then using that strength to rapidly innovate and delight customers. We describe two distinct phases of pathway 1 and discuss the leadership practices and mechanisms that enable firms to move more quickly. We learn from case studies of Kaiser Permanente and Tetra Pak how to make progress along pathway 1 and how to deal with the organizational explosions. We finish with a to-do list for leaders.

Why Follow Pathway 1 and What to Expect

In our latest survey,1 around 25 percent of firms across all ...

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