Chapter 3Achieving Future State Goals
As I've said and written many times before, there's no better time than the present to be a CIO. Part of the excitement is fueled by the opportunities CIOs have before them for using advanced technologies such as artificial intelligence, machine learning, blockchain, and analytics to help propel the business forward. But it also reflects the evolution of the CIO role in working with the CEO and fellow members of the C-suite to transform the business.1
As Comerica CIO and EVP, Sangy Vatsa is helping the bank move forward in the digital age. He's focused on three specific modes of its evolving technology strategy, which is called Digital2025: keeping the business operating, working in partnership with the business to transform the bank, and constructively disrupting the business. “If you don't disrupt your business, someone else will,” says Sangy.
As Comerica has embarked on its business transformation journey, key areas that Sangy and his team are focused on include how best to optimize costs while delighting the bank's colleagues and customers to improve loyalty and create the most sustainable engine for its integrated revenue stream.
“In this regard, the technology organization becomes a co-creator and a business partner to other business teams within the bank. A business domain-savvy technology leader and a technology-savvy business leader collaborate to co-shape customer-centric products and services based on shared goals. This is the ...
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