Future State 2025

Chapter 9Key Takeaways

We learned many extremely valuable lessons as we conducted our research for this book, the sixth in a series of leadership books conceived and created by the team at HMG Strategy LLC. Here are some of the main points and key takeaways from our comprehensive and truly unique method of peer-to-peer research:

Growing the Business

• CIOs and CDOs can do more than support new business initiatives. They can also act as catalysts for identifying and executing on new business opportunities.
• In order for a company to disrupt itself, it has to shift its mind-set completely and be willing to try bold and daring new ideas—to think and act differently.
• While a CIO or another CXO can lead business disruption, creating a cross-functional team to brainstorm on ideas and provide different perspectives is critical for enterprise-wide buy-in and success.

Digital Transformation

• Going digital offers executives an opportunity to reimagine and reinvent the business, in terms of both crafting new business models and creating operational efficiencies via automation.
• Machine learning and other forms of automation offer incredible opportunities to automate standard repeatable tasks, giving back time to focus on higher-value activities.
• CIOs should shift away from sharing look-back responsive-based metrics such as speed of service response. Instead, they should focus on demonstrating to the CEO measurable improvements in efficiency and net promoter scores.

Leveraging the Power ...