Gain Competitive Advantage by Transcending the Front-Line Paradox
Front-line employees are often the first to sense change yet the last to be heard. But it doesn’t have to be that way.
In a fast-moving world, organizations can sustain a competitive edge by developing actionable knowledge from streams of unstructured data. Front-line employees are among the first to observe emerging problems on the horizon, because they’re positioned at the point of contact between an organization and its customers and thus uniquely aware of the early symptoms of impending change.1 To paraphrase Stanford professor Robert Burgelman and Andy Grove, the late CEO of Intel, front-line employees can feel the winds of change because ...
Get Gain Competitive Advantage by Transcending the Front-Line Paradox now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
