Chapter 2. Playing to Lose: The Negative Impact of Games on Core Business Activities

Games are insidious. By that we mean that the effect isn't always obvious and immediate. On the surface, short-term results may be good. Beneath the surface, however, problems are emerging. As a manager, you can glimpse some of the problems. You may notice that your people aren't bringing the same enthusiasm and energy to tasks that they once did. You may suspect that the "wrong" people are being hired and promoted. You may find that a key direct report resigns unexpectedly.

Taken as isolated incidents, none of these are particularly alarming. It's only when you notice that the impact is spreading and intensifying—that it is diminishing your group's productivity ...

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