Gemba Walks for Service Excellence

Book description

Your customers have become increasingly sophisticated and more connected than ever broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their market share evaporate.Gemba Walks for Service Exc

Product information

  • Title: Gemba Walks for Service Excellence
  • Author(s): Robert Petruska
  • Release date: February 2018
  • Publisher(s): Productivity Press
  • ISBN: 9781439886762