Book description
Your customers have become increasingly sophisticated and more connected than ever broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their market share evaporate.Gemba Walks for Service Exc
Table of contents
- Front Cover
- Contents
- Preface
- Acknowledgments
- Introduction
- 1. Lean Leadership (1/2)
- 1. Lean Leadership (2/2)
- 2. Gemba Walks (1/7)
- 2. Gemba Walks (2/7)
- 2. Gemba Walks (3/7)
- 2. Gemba Walks (4/7)
- 2. Gemba Walks (5/7)
- 2. Gemba Walks (6/7)
- 2. Gemba Walks (7/7)
- 3. Value Propositions (1/3)
- 3. Value Propositions (2/3)
- 3. Value Propositions (3/3)
- 4. Essentials for Service Excellence (1/3)
- 4. Essentials for Service Excellence (2/3)
- 4. Essentials for Service Excellence (3/3)
- 5. Service Innovation Mindsets (1/2)
- 5. Service Innovation Mindsets (2/2)
- About the Author
Product information
- Title: Gemba Walks for Service Excellence
- Author(s):
- Release date: February 2018
- Publisher(s): Productivity Press
- ISBN: 9781439886762
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