Gemba Walks for Service Excellence

Book description

This book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska

Product information

  • Title: Gemba Walks for Service Excellence
  • Author(s): Robert Petruska
  • Release date: February 2018
  • Publisher(s): Productivity Press
  • ISBN: 9781439886762