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Lucia dreaded interacting with her colleague Ray. Meetings that were scheduled for an hour would last two. Once Ray started talking, he wouldn’t stop. “He loved to be heard, so he would always go on and on and on to anybody who would listen,” she told me.
She and her colleagues exchanged knowing glances when Ray launched into one of his monologues. If people tried to interrupt him, he raised his voice to speak over them. The implicit message underlying these diatribes was that he knew what the team and company needed and everyone else should listen. “There’s no doubt he was a smart man,” Lucia says, “but he did little more than talk about everything he knew. He delegated almost all of his work to others.” ...
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