Getting an IT Help Desk Job For Dummies

Introduction

Technology as a whole, is the foundation of a strong and energetic job industry brimming with a seemingly neverending supply of jobs. Most IT help desk jobs are on a form of help desk, but there is a lot of diversity in roles, including consulting, a customer facing help desk, and internal technical support team member. If you're looking to get in on the ground floor of technology, the IT help desk operation is one of the more diverse segments to exploit.

When you look at the landscape of technology, however, you may wonder if it's even possible to become proficient. There's so much to know, and new technologies are being introduced every year. Windows XP ran for ten years, and now it's jumped from Windows 7 to 8.1 to the upcoming Windows 10 in just a few years. Mobile phone OS like Apple iOS, Google's Android, and even BlackBerry 10 evolve radically with each new version. This isn't even counting the rapid growth and expansion in all other IT technologies, telecommunications, software, web services, and countless other segments. How can anyone keep up with all of it?

You, however, are a rock star. You are a nerd, and nerds now rule the world. You live, eat, drink, and breathe technology. You can, and you do, keep up. It's not easy, but then again, what is? On the other hand, it is healthy to understand that you do not know everything and you'll need some help on occasion. That is why this book exists. With this book, you don't need to tax your nerd brain with the ...