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Getting It Done: Project Management in Action by Project Management Institute

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The Message Is Clear

Adjust communications to break cultural barriers on diverse teams.

Mark Milotich, PMP, and Waseem Hussain

We all know the world functions faster than ever. The speed at which messages from a project manager in Belgium can reach team members in Singapore, for example, can be measured in milliseconds.

This makes globally diverse teams feel like the norm—and it's also made miscommunication caused by cultural differences seem ever-present. We hear of these problems daily. For instance, a U.S. project manager with a diverse team may believe that by having all team members participate equally in the decision-making process, they will be more committed to delivering results. However, when the project manager asks junior Indian ...

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