CHAPTER 1

Getting It Right

Knowledge is of no value unless you put it into practice.

—Anton Chekov

We Do Not Always Get It Right at Work

Tim was pretty excited about his upcoming performance review. Not only had he exceeded most of his key goals with flying colors, but he had also volunteered for a few corporate teams, even signing up for a big role in an important charity fundraiser.

Yeah, it’s been a pretty good year, Tim reminded himself as he popped his head into his boss’s empty office promptly at 9:00 a.m., as scheduled. While waiting, Tim allowed himself to ponder how much of a raise he would soon be given. Maybe I’ll even be upgraded from a cubicle to a real office—one with a door—he smiled to himself.

After about five minutes, Tim’s ...

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