CHAPTER 11

Managing Negative Reactions in Your High-Stakes Conversations

If “ifs” and “ands” were pots and pans There would be no need for tinker’s hands!

—Scottish nursery rhyme

Going Down the Rabbit Hole

After Scott’s daughter, Alana, watched Star Wars for the first time, he found her with her hand outstretched toward a coffee table.

“What are you doing?” Scott asked.

“I’m trying to make my book come to me,” she answered honestly.

“You’re trying to see…?” he started to ask.

“If I’m a Jedi!” she finished his question without embarrassment.

Alas, we are not Jedis. Well, maybe you are, but the authors admit readily that they do not have the power to bend the laws of physics or control minds. And, unless you have those supernatural powers, you ...

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