Introduction

It’s not about being right. It’s about getting it right.

—Elizabeth Spelke

Ninety percent of your life is spent saying and doing the right things without a second thought. You do not need to think. Your core intelligence, manners (refined by years of practice), and good old-fashioned “people skills” take over, navigating you expertly through or around almost every scenario you encounter.

We did not write this book to help you Get It Right when the situation is simple and straightforward. You have likely already mastered those skills. And even if you have not, not every situation requires perfection or your best version of Self.

When a Situation Becomes a Moment That Matters

But some situations bring higher stakes. Depending on ...

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