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Getting Started with Microsoft System Center Operations Manager by Kevin Greene

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Creating service level objectives

After you have created a distributed application and configured its health rollup policies, its good practice to create and assign some service level tracking to it. Using service level tracking in OpsMgr, you can define a Service Level Objective (SLO) to measure the availability/performance of a specific object – in this case the IT service/distributed application model. Using SLO's, an OpsMgr administrator can then work with the IT service owner to create a Service Level Agreement (SLA) that specifies how available the service should be over a given period of time.

Even if you work within an organization that doesn't implement or hasn't yet got around to mapping out SLAs for IT services, using this functionality ...

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