Getting Started with Microsoft System Center Operations Manager

Defining an alert management process

If you're faced with a console packed full of alerts, it's tempting to just dive straight in and begin disabling or modifying them but beware, without a defined alert management process in place, you'll soon find yourself diving deep into troubleshooting mode without any real context behind how the overall IT services might be affected by your changes.

The following sections will give you some pointers to help you put together a solid alert management process.

Choose your Management Packs wisely

In Chapter 5, Working with Management Packs you learnt about management packs and how they give OpsMgr the knowledge it needs to monitor your infrastructure and applications. It goes without saying so, that the first thing ...