Troubleshooting XenDesktop®

XenDesktop Director can be used to troubleshoot issues. The most efficient way of troubleshooting XenDesktop is to use the activity manager in Director.

Troubleshooting users

If a user is unable to log on or it takes a really long time to log on, or even completely fails on repeated attempts, you might need to diagnose the logon issues.

To troubleshoot the logon issues, perform the following steps:

  1. Launch Director.
  2. Navigate to User Details | Logon Duration. Watch the user log off and log on time to view the process. Examine each phase to see where the problem lies.

To reset a user profile, perform the following steps:

  1. Launch Director and navigate to Help Desk. Choose the machine where the user profile is located.
  2. Select the ...

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