1 Resolution: Getting Beyond Conflict, Compromise, and Settlement

Through dialogue even the most un-resolvable conflicts can be worked out and everyone wins. The process did not include litigation or the emotional roller coaster ride that accompanies most conflicts. It was a delightful experience.

Bill Brown, President, Influence Communications

I remember being surprised when told that settlement of a lawsuit is often characterized by thinking that “if both sides are unhappy, you probably have a good settlement.” Resolution is much better than settling! Resolution provides relief and completeness. The situation no longer gnaws at your gut.

The most fitting dictionary definitions of resolution are: (1) the act of unraveling a perplexing question ...

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