13 PRINCIPLE 9 Learning Throughout the Resolution Process


Do you have the patience to wait until your mud settles and the water is clear? Can you remain unmoving until the right action arises by itself?

Lao Tzu

While focused on winning, you may not want to know or listen to the concerns of other people. Your objective is to convince everyone you are right, no matter what.

Listening Leads to Learning

Assuming commitment and the necessary attitude of resolution, the process of coming together to resolve a conflict is an exercise in group learning. It’s all about teaching and learning. Learning is a useful way to get rid of the ego-based ideas of ...

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