November 2009
Intermediate to advanced
270 pages
5h 23m
English
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13 PRINCIPLE 9 Learning Throughout the Resolution Process
Do you have the patience to wait until your mud settles and the water is clear? Can you remain unmoving until the right action arises by itself?
Lao Tzu
While focused on winning, you may not want to know or listen to the concerns of other people. Your objective is to convince everyone you are right, no matter what.
Listening Leads to Learning
Assuming commitment and the necessary attitude of resolution, the process of coming together to resolve a conflict is an exercise in group learning. It’s all about teaching and learning. Learning is a useful way to get rid of the ego-based ideas of ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.