4 The Craft of Resolution: A Road Map for Resolving Conflict

If you want to succeed, strike out on new paths rather than travel the worn paths of accepted success.

John D. Rockefeller

We don’t think about the web of agreements making up our lives until we think that a collaborator has violated an explicit or implicit agreement that we believed we had. Then the voice of our internal chatter gets louder. You would think that the skill of crafting clear agreements, because it is so basic to successful living, would be an element of our core curriculum, installed during our early educational process as part of our basic operating system. Unfortunately, we usually learn through suffering, when we realize we do not know what goes into an effective ...

Get Getting to Resolution, 2nd Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.