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Bibliography

[biblio0_010] Deming, W.E. (1982) Out of the crisis. MIT Center for Advanced Engineering Study, Cambridge, MA.

[biblio0_011] Feigenbaum, A.V. (1983) Total quality control. McGraw-Hill, New York.

[biblio0_012] Juran, J.M. (ed.) (1995) A history of managing for quality: The evolution, trends, and future directions of managing for quality. ASQC Quality Press, Milwaukee, WI.

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