Chapter 1. Process
How can companies get the most output from their work processes, in terms of products that are desirable to customers, with the least effort? What are the processes that need to be undertaken to serve customers and how should they be designed? The objective of management innovations in the work process is to make companies more efficient and controlled.
Introduction
The workplace is full of processes that transfer inputs into outputs. A company’s ability to make its processes efficient and effective goes a long way to determining its competitiveness in the marketplace and more than one company has built its reputation around process ...
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