Giving Effective Feedback (HBR 20-Minute Manager Series)

Index

ability, praising effort vs., 76

action plans, 29, 40–41, 45–53

—follow-up on, 48, 49–51

—self-assessment and, 52–53

—specifying next steps in, 45–48

appreciation, 5, 14, 45–46, 64–65, 75–76. See also positive feedback

attention, 24, 37–38

attitudes, changing, 18–19, 21–22

 

behavioral change, 18–19, 57–69

—action plans for, 46–48

—reinforcing positive behavior and, 49, 50, 66

body language, 37–38

boss, giving feedback to your, 66–69

 

calmness, maintaining, 15, 24, 40, 60, 62

career development, 5, 14

—positive feedback and, 45–46

change,

—behavioral, 18–19, 57–69

—commitment to, 48, 68–69, 77

—inability to, 9, 50–51

—factors that can’t be changed and, 15, 18–19

—implementing. See action plans

coaching, 21–22, 45–46

communication

—clarifying ...