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Giving Feedback: Expert Solutions to Everyday Challenges by Harvard Business School Press

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What Is Feedback?

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It takes two to speak the truth—one to speak and one to hear.

—Henry David Thoreau

Feedback is supposed to be a healthy tonic for workplace productivity, and yet many people are anxious about the moment of feedback. Feedback is just not considered “fun”!

Why?

For many people, the word feedback seems to mean judgment, so that neither giver nor receiver looks forward to those feedback moments. The receiver often creates a shield to block the expected negative message. The giver wants to avoid sounding too much like a scolding parent and damaging a sound working relationship.

But feedback shouldn’t be a judgment about another ...

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