Chapter 2. The Personal Impact

Glitches have become quite commonplace in headlines and in our personal lives. We usually don’t pay attention to them or are no longer surprised when they happen—unless it is something so massive and dangerous that it disrupts our lives.

Because we are pouring more technology into automobiles and medical devices, it is not a stretch to say that glitches can sometimes be a matter of life and death. This chapter explores the issues surrounding Toyota vehicle recalls, as well as the impact of faulty technology on radiation machines designed to help treat cancer patients.

From there, we’ll address the role that consumers, business leaders, and government officials can and should take to help reduce the impact of these ...

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