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Glitch: The Hidden Impact of Faulty Software by Jeff Papows, - Ph.D.

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Acknowledgments

When CEOs extend their focus to writing a book, they must rely on smart, dedicated staff to help them balance the demands of writing with the responsibilities of running their business. These people inevitably become key contributors to the quality of the final work, whether through research assistance, editing expertise, or giving the author an occasional sanity check.

After writing Enterprise.com, I knew that the work needed for Glitch would require support and collaboration from key individuals. Two of these individuals have worked with me for decades, beginning at Lotus and continuing at Maptuit and now WebLayers.

My deepest thanks go to Sharon Ricci and Carlos Bernal for their professional dedication and friendship over ...

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