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Global Kata: Success Through the Lean Business System Reference Model by Terence T. Burton

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CHAPTER 8

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Performance Reporting and Measurement

This chapter discusses the final subprocess in the Lean Business System Reference Model. Performance reporting and measurement include collecting, analyzing, and reporting information regarding the plus or minus gap between desired and actual outcomes in everything from profit margins to detailed process performance to the selection of associates for promotion. The Lean Business System Reference Model also incorporates four formal assessments:

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