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Global Kata: Success Through the Lean Business System Reference Model by Terence T. Burton

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APPENDIX

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Lean Transactional Process Improvement Examples

This appendix provides a partial selection of mini case studies of transactional process improvement and the dramatic improvements that were realized by real organizations. The intent is to encourage new thinking and new possibilities for improvement in a Lean Business System. Please keep in mind that these examples, although impressive, represent but a handful of the hundreds of transactional process improvement opportunities that exist in most organizations. Additionally, there are many unique, industry sector-specific opportunities that can be added to the list (e.g., healthcare, public ...

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