Chapter 9Empowering People
While the previous chapter focused on the importance of developing people, this chapter focuses on the need to empower people after they are ready to assume responsibility. Today's workers want influence on decisions that affect the way their expertise is used. They want to be treated as "partners" rather than as employees, with information and opinion flowing up as well as down. In addition, leadership expectations for employees have increased significantly. At a minimum, every person is expected to lead herself or himself; most employees at some point are also expected to lead formal and informal teams and organization units.
Because we are working in a business environment with less and less hierarchy, leaders are ...
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