About the contributors
Radha Basu is the Regis and Dianne McKenna Professor of Science, Technology, and Society and Dean’s Executive Professor at Santa Clara University, Santa Clara, U.S.A. She has more than 30 years of experience in executive management. She is widely recognized as a leading entrepreneur in technology companies and as a pioneer in the Indian software business. She held the position of Chairman and CEO of SupportSoft, a Nasdaq-listed company, from July 1999 to May 2006. She led the company through initial and secondary public offerings in 2000 and 2003, and built it into a worldwide market leader in support automation software. SupportSoft’s customers include General Electric, Cisco Systems, Bank of America, Comcast, British ...
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