TWOUse Information to Build Responsibility

How do you move your team to the Next Level? The change begins as you learn and apply Next Level skills. This chapter will get your team started as you learn how to use information to build responsibility.


In any process of change, there has to be a starting point. Let’s pretend that you are an architect and have been asked to design a house for a family. You need to know a few things first before you can develop a concept of what the house should look like. But let’s also pretend that you have been told you cannot speak with the family about their wants and needs. You must design the house based on your own assumptions.

Puzzled, you proceed to design a house for the ...

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