Good Products, Bad Products: Essential Elements to Achieving Superior Quality

CHAPTER 10ConclusionWhat Have We Learned?Where Do We Go?

There are many causes for the overall quality of industrially produced products being lower than they might be. As discussed, one is lack of awareness and attention paid to quality. We just don’t think about it enough and take those often simple actions that would increase it. When students would finish my course on quality and ask me how to continue to learn about overall product quality, I would advise them to simply keep paying attention to it—if possible to become obsessed with it.

Another cause of low quality is the nature of life in the modern world. We are living in a time of strong materialistic desires and widespread capitalism, even in countries that describe themselves as communist ...