Chapter 16

Listen Like You Like to Be Listened To

I don’t mean to interrupt. I just remember random things and get excited.

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Years ago my sons and I were planning a holiday weekend. Should we have friends over for a backyard barbeque? Go to Lake Fairfax for the fireworks?

Tom seemed a bit distracted so I asked, “Tom, are you listening?”

“Sure, Mom,” he said, “You have my undevoted attention.”

Out of the mouths of teens. In our distracted world (“Look, there’s a kitty”), the norm is to give our undevoted attention. This is not petty. Undevoted attention loses customers and employees. In fact, a US Department of Labor Statistics study found that 46 percent of people who quit their job said it was because they didn’t feel listened ...

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