CHAPTER 1: CUTTING EDGE IT

“If you do what you’ve always done, you’ll get what you’ve always gotten.” Tony Robbins

Baseline of Capability

Technology enabled organizations may seize opportunity either in exploiting new technology that holds great promise, or delivering on innovation to delight the customer. Perhaps the business opportunity is one involving a new line of business, or an adjustment associated with a move, merger, or acquisition. What happens with IT? Often the IT organizational reality is delayed or underwhelming deployments, and the culprit is an unknown baseline of capability.

A baseline of capability documents existing processes, assets, resources, and skills throughout the IT function in an enterprise. It gathers information ...

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