‘Measurement is the first step that leads to control and eventually to improvement. If you can't measure something, you can't understand it. If you can't understand it, you can't control it. If you can't control it, you can't improve it.’
H. James Harrington
This chapter discusses the approach to process assessment. As discussed in Chapter 7 this is needed in Phase 2 of the implementation lifecycle to implement GEIT but is also regularly used to assess the state of COBIT 5 processes with the goal of recognising process improvements needed or to gain confirmation about the current status of COBIT 5 processes.
Traditionally, COBIT has used a maturity model based on CMMI® as its technique of assessing ...