March 2008
Intermediate to advanced
1127 pages
33h 30m
English
book
Governance, Risk, and Compliance Handbook: Technology, Finance, Environmental, and International Guidance and Best Practices
by Anthony Tarantino
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CHAPTER 68
MEASURING THE EFFECTIVENESS AND PERFORMANCE OF YOUR GOVERNANCE, OPERATIONAL RISK, AND COMPLIANCE PROGRAMS
68.1 TAKING A STEP BACK
68.2 PROGRAM EFFECTIVENESS
(a) Mandated Boundaries
(b) Voluntary Boundaries
(c) Conducting the Effectiveness Evaluation
68.3 BEYOND EFFECTIVENESS
68.4 TOTAL PROGRAM PERFORMANCE
68.5 PERFORMANCE MEASUREMENT BENEFITS
68.6 MEASUREMENT PRESENTS CHALLENGES
(a) Unintended Consequences
(b) Perception versus Fact
(c) Long-Term Results
(d) Prevention and Deterrence
(e) Multiple Contributors
(f) Inconsistent or Incompatible Information
68.7 MEASURING PROGRAM PERFORMANCE
(a) Business Objectives: Start with the End in Mind
(b) Identify and Align Program Outcomes/Objectives
(c) Define Indicators and Targets
(d) Measure Indicators
(i) Quality Data—How Imperative Is It?
(ii) Repeatable Approaches
(iii) Consistent Aggregation/Calculation
(e) Analyze Indicators
(f) Improve and Control Program Processes
(i) Effectiveness
(ii) Efficiency
(iii) Responsiveness
(g) Putting It All Together
(h) Candidate Indicators
NOTES
Managing operational risk in the current era of enforcement, shareholder suits, and explosive class action activity poses huge risks if you fail—and presents game-changing opportunities if you choose to embrace it.1 Over the past few years, organizations have focused a lot of time, energy, and resources on designing, implementing, and improving governance, operational risk, and compliance (GRC) programs to ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.