Book description
From a global leader in management training—the definitive guide to improving employee engagement
Retaining the best people is one of the most important—and undervalued—roles a leader performs. But executives and managers can’t do this all by themselves; they need the support from all levels of an organization.
Grateful Leadership provides key strategies and proven techniques for creating an environment in which gratitude is freely expressed—a culture of acknowledgment that delivers benefits at every level of the organization, beginning with the bottom line.
Judith W. Umlas is SVP of Learning Innovations at International Institute for Learning, a global corporate training company, and runs the Institute’s site, allPM.com, which serves more 100,000 project managers.
Table of contents
- Cover Page
- Grateful Leadership: Using the Power of Acknowledgment to Engage All Your People and Achieve Superior Results
- Copyright Page
- Contents
- Foreword
- Part 1 Acknowledgment: Next to Survival, the Greatest Human Need
-
Part 2 Mastering the 7 Principles of Acknowledgment for “High-Interest” Benefits
- 5 When Someone Deserves Acknowledgment, Give Generously
- 6 When Merit is Recognized, Trust and Loyalty will Follow
- 7 Take the Antidote for Envy
- 8 Energize with Acknowledgments
- 9 Validate with Acknowledgments
- 10 When Employees Feel Valued, they Stop Playing HOOKY
- 11 When you Want to Acknowledge People, There Are many ways to do so
- Part 3 Grateful Leadership in Action
- Appendix A. Grateful Leader Definition and Opportunity for Reflection
- Appendix B. Leadership by Acknowledgment by Inez O. Ng
- Appendix C. 360-Degree Leadership and Acknowledgment Analysis
- The 7 Principles of Acknowledgment for Those Who Aspire to Grateful Leadership
- Notes
- Acknowledgments
- Index
Product information
- Title: Grateful Leadership: Using the Power of Acknowledgment to Engage All Your People and Achieve Superior Results
- Author(s):
- Release date: November 2012
- Publisher(s): McGraw-Hill
- ISBN: 9780071799539
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