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Grateful Leadership: Using the Power of Acknowledgment to Engage All Your People and Achieve Superior Results by Judith W. Umlas

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Chapter 3BRINGING ACKNOWLEDGMENT—AND ITS BENEFITS—TO YOUR WORKPLACE

“Next to physical survival, the greatest need of a human being is … to be affirmed, to be validated, to be appreciated.”

—STEPHEN R. COVEY, 7 HABITS OF HIGHLY EFFECTIVE PEOPLE1

For many years, Stella had worked for a hotel company, where she had advanced to revenue manager, a leadership position that put her in charge of three reservation agents. Her performance, as well as that of her agents, was excellent—and she made sure she always informed them of how much she appreciated their fine work. Every few months, she took them out for lunch to show her appreciation, and if one of the agents ever received an e-mail of thanks, she sent it to her director and hung it on the company ...

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