Chapter 9VALIDATE WITH ACKNOWLEDGMENTS

Principle #5:Acknowledgment can make a profound difference in a person’s life and work.

We have no way of predicting the profoundly positive impact acknowledgments can have upon a person, a team, a company, or a community. Only by delivering them gratefully, spontaneously, and in a heartfelt way can you know and truly understand the remarkable difference they can make.

A woman I met at a presentation had worked at Booz Allen Hamilton for years and loved going to work every day. She felt valued and appreciated, and she regularly received positive feedback. Then, out of the blue, she received a job offer from another company. It was for a higher-level job with increased pay. She couldn’t resist this double ...

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