Different Teams and Points of View
Unfortunately, almost all of today’s software products are riddled with flaws. The flaws can present serious security concerns to the user. For customers who rely extensively on applications to perform core business functions, the effects of bugs can be crippling and thus must be dealt with. How to address the problem is a complicated issue because it involves a few key players who usually have very different views on how to achieve a resolution.
The first player is the consumer. An individual or company buys the product, relies on it, and expects it to work. Often, the customer owns a community of interconnected systems that all rely on the successful operation of the software to do business. When the customer ...
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