Great Big Agile: An OS for Agile Leaders

© Jeff Dalton 2019

Jeff DaltonGreat Big Agilehttps://doi.org/10.1007/978-1-4842-4206-3_13

13. Arc of Conversation

Jeff Dalton¹ 

(1)

Waterford, MI, USA

 

Description

The Arc of Conversation is a communication framework used to resolve a concern or overcome an impediment. It involves coaching and active listening from one party and honest, direct communication from the other party. The key to the arc of conversation is for the “coach” to provide a comfortable environment for the “coachee” to speak their mind. The desired results of this communication framework are a common understanding of the issues, identification of possible solutions, and a shared accountability for the resulting actions.

Typical Roles

• Coach

• Coachee

• Scrum Master

• Team Member

Desired Behaviors ...