CHAPTER 6
HOLD, PLEASE!
You are entering a realm where time and space have no meaning. Where nothing is as it should be and where saying, “Will you hold, please?” has the power to make seconds become minutes and minutes become hours for another person, while the time just flies by for you.
Using the hold feature on your phone can be like sending the caller on a one-way trip to the Twilight Zone!
Why Use Hold?
There are a number of good reasons for engaging the hold button. You may have to answer a second line. You may have to leave your desk to get a piece of information. Or you may need a moment to regroup while handling an upset ...
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