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CHAPTER 4

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Like layers of sediment over time, our decisions stack one on the next to make us who we are. The same is true for business, but more so. An organization is the accumulation of every choice made by every employee. And while any single act may seem to have little effect overall, together they can make or break a company.

This shouldn’t be surprising to experienced executives. It is the very definition of a leader to increase the number of good choices made throughout his or her organization. Behaviors that move the business closer to ...

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