We have a radical proposition to make: all business is personal.
Whether you are calling a customer, running a meeting, presenting to your board, or having a performance discussion, the impact on yourself and others is a deeply personal one. In fact, everything you do in business affects who you are and your relationships with others. Executives who claim, “It's just business, nothing personal” are kidding themselves. Business is immensely personal, and the sooner we realize this the better we will be.
Why is this so important today? Because at a time when organizational life is screaming out for more transparency, intimacy, and collaboration in a networked world, many leaders underestimate these realities. Leading a great organization ...