Workflow Example
Let's move on to an example diagram that can be used to investigate slow invoicing problems. For this example, suppose you have just joined a company that creates semi-custom web applications for US and international markets. You are in charge of the engineering, quality assurance, and operations teams. The company offers customized applications in a software-as-a-service (SaaS) model and hosts the applications on the company's servers. International customers want the application to be translated into the appropriate languages and want to use graphics that appeal to people in the host country.
Figure C-1. Building blocks of a workflow ...
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