CHAPTER

11

BUILDING AND MANAGING TECHNOLOGY INFRASTRUCTURE

Because digital tools and technologies are all the rage, it’s sometimes easy to overlook the underlying infrastructure that supports them. In the case of digital transformation, this infrastructure comprises two core elements: IT infrastructure that is stable and flexible and high-quality data assets that are secure.

Technologies such as databases, servers, network infrastructure, and enterprise software applications are not especially glamorous, but the success of any digital project hinges on them. Artificial intelligence, for example, is not a self-contained technology. In fact, unless it’s plugged into a secure set of organizational systems, as well as accurate and compatible data ...

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