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Hacking Exposed Unified Communications & VoIP Security Secrets & Solutions, 2nd Edition by David Endler, Mark Collier

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CHAPTER 17EMERGING TECHNOLOGIES

The best way to get hold of me is over Cisco Jabber. I am always in meetings and can’t usually take calls.

If it is really important, send me a text message.

I will Skype you later.

Someone left me a voicemail—how in the world do I get to it?

—Typical quotes from enterprise UC users

Unified Communications (UC) has the promise to increase enterprise productivity and lower infrastructure costs. The definition of UC depends on who is defining it. However, as we have said before, we think of UC as the combination of multiple real-time communications technologies, including voice, VoIP, video, messaging, presence, and social networking. Although voice remains the predominant form of communications for enterprises, ...

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