LESSON 7Become a Better Listener
Listening is a fascinating and complex skill, and like any other skill, it takes time and practice to develop. Remember to do the following when listening to another person:
• Encourage the other person to talk by being a good listener. That’s the only way to learn what the other party wants.
• Limit your talking. You can’t talk and listen at the same time.
• Ask questions if you don’t understand something.
• Don’t interrupt. Allow the other person time for pauses.
• Focus on what the other person is saying. Shut out distractions. If you’re in a room that’s very hot or cold, are you thinking about the temperature instead of what the person is saying?
• Take notes in order to remember important thoughts. You might ...
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