Handbook for Developing Emotional and Social Intelligence: Best Practices, Case Studies, and Strategies

9.5. STEP 5. IMPLEMENT AND EVALUATE YOUR SYSTEM

Telplus recognized the advantages of integrating EI training into its learning and development strategy and used the outcomes of the star performer analysis to build a business case for creating a training and coaching program. Now, leaders at Telplus participate in programs designed to build virtually every aspect of their emotional intelligence, supporting the development of happiness, self-regard, self-actualization, interpersonal relationships, and optimism.

To date, one of the most well-known studies undertaken that examined the role of emotional intelligence and success was with the U.S. Air Force in 1996. The head of the recruitment project, Lieutenant Colonel Rich Handley, initiated the ...