Handbook for Developing Emotional and Social Intelligence: Best Practices, Case Studies, and Strategies

7.2. TEAM AND EMOTIONAL AND SOCIAL INTELLIGENCE

Ever-increasing challenges, including the complexity of globalization, 24/7 service expectations, constantly changing hardware and software, and economic pressures at every level—whether organizational, national, or global—are putting heightened demands on teams resulting in an increased experience of conflict. Teams that have the capability to handle conflict well have a decided edge in meeting their own as well as their organization's needs. This chapter seeks to help you support your team or those you consult with by increasing their skills in handling conflict. Let's begin by clarifying key terms.

Team: We define a team as a group of two or more people who interdependently seek to meet a common ...