Handbook for Strategic HR

CHAPTER 34

Diversity and Inclusion as a Major Culture Change Intervention

A Case Study

Judith H. Katz and Frederick A. Miller

CHANGING AN ORGANIZATION’S culture is difficult work. It requires getting at the intangible aspects of an organization, as well as its overt actions and policies. A comprehensive OD approach is required for a true transformation, one which brings new values and goals to all levels of the organization and positions them not as discrete “programs” and “best practices,” but as a Way of Life.

Creating a culture of inclusion that leverages diversity is radical change for any corporation. Isolated policies won’t produce meaningful and lasting change. There needs to be a comprehensive, strategic, and integrated initiative that ...